Closure of Heritage Bank share trading website and your share trading accounts

On 7 September 2019 the Heritage Bank share trading website and your share trading account will close.

Important information for account holders

Customers with share holdings
There are two options available to you:

  1. Transfer to another broker of choice
    You can continue your share trading with another broker of your choice. Your new broker can also assist you with the transfer of your share holdings to a new share trading account. For a full list of other brokers visit the ASX website at

  2. Take no action – securities will be converted to Issuer Sponsored
    If you do not take any action, your holdings will be converted to Issuer Sponsored. Once your holdings become Issuer Sponsored you will receive a Security Reference Number (SRN) from the share registry.

Customers with no share holdings
If you are a Heritage Bank share trading account holder with no holdings, no action is required by you. Once your share trading account is closed, you will receive notification of the cancellation of your Holder Identification Number (HIN) from the ASX.

Key dates
Please ensure that you are aware of the following important dates:




4 September 2019

Last day of trading

Any trades completed on this date will settle on
6 September 2019.

All outstanding alerts, conditional trades and open orders will be cancelled after market close.

6 September 2019

Holdings transferred to
new broker

Last day for holdings to be transferred to a new broker.

Any change of broker requests must be received by us by Friday 30 August 2019 to ensure they are processed in time.

7 September 2019

Website decommissioned and closure of your account

Your HIN will be cancelled and any securities remaining on the HIN will be converted to Issuer Sponsored.

More information
If you have any questions regarding the closure of your share trading account please call us on
1300 135 187 between 8:30am-6:00pm Monday to Friday (Sydney time) or email